Privacy, cookies and data policy

We want to be transparent about your privacy and data

Our Data Policy - what data do we collect and what do we do with it?

At Vegan Business Tribe, we take both your data and your privacy very seriously. If you give us consent to hold your data and communicate with you, this page explains what we will do with it.

What information is being collected?

Our download forms will collect your email address and (if you provide it) your name. Other forms may ask for more information including your company name and website address. As well as the data you provide, we will also collect the time and date you submitted the message and also the country and IP address the message was submitted from. This data will be stored by our website using the Elementor Database plug-in, as well as emailed to our main VBT inbox.  

If you sign-up to Vegan Business Tribe your data is also stored by the Memberpress plug-in and your bank card details will be collected by Stripe.  If you buy a product or make a purchase from Vegan Business Tribe, note that Vegan Business Tribe has no access to your card details; they are collected directly by Stripe which then handles all billing with your bank direct.  Only the status of your payment (successful / unsuccessful) will be conveyed back to the website and Vegan Business Tribe.

If you post a comment on the website, that comment is also stored using the inbuilt WordPress comment functionality.  WordPress will also try to retrieve a profile picture of you if you have registered a profile picture using the Gravatar avatar platform or WordPress.com.  If you wish to change the profile picture shown, please log-in to your Gravitar or WordPress.com account.

If you have an account on Vegan Business Tribe, the website also logs when you last logged in to your account.

Who is collecting the data?

Your data is being collected by Vegan Business Tribe, which is a trading division of Vegan Sales Accelerator Ltd. See website footer for more information.  Your data is not shared with any other organisations apart from when it is required to store your data within third-party software (such as a CRM system).

Why is my data being collected?

If you sign-up for an account with Vegan Business Tribe, we will collect your data to give you a log-in and access to the website and so we can also include you on our email list to inform you of weekly content and announcements.

We collect your details if you submit an enquiry so that we can respond and contact you about your message. On some occasions we collect your name and email address when you download information from our website to a) give us an overview of who is coming to our website and interacting with our material and b) so that we can, with permission, contact you relating to the information you downloaded – if appropriate.

How will my data be used?

If you sign-up for an account on Vegan Business Tribe we also create an account for you in our CRM (Customer Relationship Management) System on Zoho. Within this CRM we may also keep a record of times and dates of when we have spoken with you, a record of email interactions, what VBT campaigns or events you have been active in and any other data that helps us maintain a personal relationship with our members.

We also occasionally collate data using Microsoft Office tools such as Excel and Word, for example when we collate a list of people attending an event. We also, with permission, circulate the contact details of event attendees after an event.  These are circulated using WeTransfer to all other attendees of just that event; this information is stored on WeTransfer’s server for 6 days after which it is deleted as per their terms and conditions.

When booking on to a Vegan Business Tribe event an attendee’s details are stored securely by our booking and events system Calendly, and is stored as per their terms and conditions. Reminder emails are sent directly from Calendly along with any follow-up emails. An attendee has the option of adding a telephone number to receive a text reminder, and this information is also stored by Calendly. Vegan Business Tribe has access to this information but does not record, use or transfer any information processed through Calendly to any other system.

If you sign-up for an account or for our mailing list, then we also automatically add your email address, name and company name to MailChimp using their API. Some download forms may also add your email address to our MailChimp account so that we can keep you up to date with our latest announcements and content.  Each email that you receive using MailChimp will come with a clear link to unsubscribe, usually at the bottom. Note that unsubscribing from our MailChimp list does not remove you from our CRM system or delete your details on our website if you have signed up for an account. To do this, see ‘How do I unsubscribe or request to be forgotten?’ below.

We will always use the email address you use to sign-up to the website.  If at any time you wish to change the email address we contact you on, this can be done in the account section of the website when you are signed in.  Or alternatively, email us on hello@veganbusinesstribe.com

Who will my data be shared with?

We will not share or sell your data to any third parties for marketing use. Employees or contractors of our company may see the details you give to us in their day-to-day work.  For example, a web developer working on the website will also have access to the database of members on the site and also the record of any comments or messages sent through the site.

We store the majority of our off-site data ‘in the cloud’ for example on Zoho and other CRM systems. Our own website is hosted on UK data centres.

Third-party software may also store your data if you have given us permission to stay in touch with you, such as MailChimp.

Does your website use cookies?

Yes, Vegan Business Tribe is a membership website so requires cookies to be able to maintain your membership session.  Cookies are also used if you choose to ‘remain logged in’. This website also uses a Facebook Pixel to give us the ability to ‘remarket’ to visitors and Google Analytics to allow us to better understand how people use the website.  All this data is anonymous to us, meaning we cannot link interaction to identifiable, individual people.

How do I unsubscribe or request to be forgotten?

If you receive an email from us using MailChimp email marketing software, you will be able to click the unsubscribe link in the footer to remove yourself from future mailings.  If you wish us to also remove what data we hold about you as a company, we are happy to do this as long as it complies with the records we are required to hold within UK law. To request to be forgotten, please email hello@veganbusinesstribe.com – please note that if you are still a member of Vegan Business Tribe then we need to retain your data for you to be a member

Our Privacy Policy - What is this Privacy Policy for?

This privacy policy is for this website and served by Vegan Busines Tribe (which is a trading name of Vegan Sales Accelerator Ltd) and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to UK national laws and requirements for user privacy.

Our data policy

You can see what data we collect and how we use it in our data policy above.

Use of Cookies

For more details on what cookies this website uses, please see our data policy above.  The main reason this website uses cookies is to enable us to run a membership site and also better the user’s experience whilst visiting the website. Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so, but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is in no way a comprehensive list).  This information may be used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated unsubscription system is unavailable clear instructions on how to unsubscribe will be detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to: www.websitename.co.uk.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored or unsponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs (web addresses).

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

I still have questions, or I'm unsure if the information I was looking for was on this page

If you need more information, contact Lisa and David on hello@veganbusinesstribe.com and we will do our best to help!  You can also write to us at the registered address on the footer of this website below.

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