Just wondering if it’s better to sign off targeted email campaigns with our names, i.e. “Natasha and Ed”, rather than “BReD”… do you think it adds more to a sense of personal connection?
Then again, using the company name might appear more professional…
Would love to hear your thoughts.
Hey Natasha – the simple answer to that is yes, yes, yes and YES! And even put a photo of the pair of you next to it. If you were buying your daily sourdough bread from a local company, wouldn’t you want to feel you were buying it from real people, not just a faceless company?
There is nothing unprofessional about being personal, remember – people don’t buy from a business, they buy from PEOPLE within a business. If someone came into your bakery, would you and your staff hide behind a curtain and direct your customers to a touch-screen to order? Or would you want to engage with them and build a relationship to make them feel good about coming back? The internet can be a faceless medium, so always put a face to it where you can and treat it like a real-life interaction.
The only argument to not being personal, and then it’s a weak one, is if you are trying to build a business where you have plans to stay anonymous. For you, they would be bad plans because you have such a great story.
It will also help to build this familiarity when you come to build your personal brand later in the course, and to start showing some behind the scenes with yourself and your team on social.
We have a website hosted through Square space. I am keen to start a newsletter and collect email addresses through a pop-up window on the home page but I have never created a newsletter or email campaign before.
Do you think I could set it up on my own or is it worth investing in an expert to get it of thr ground and set it up and walk me through the system?
If so, do you recommend anyone?
Hi Natasha. Did you create the website yourself? If so, and you’re feeling technically vibrant right now, then Mailchimp do a free account for up to 2k contacts (although I think it puts a badge on the bottom of your mailings on the free plan) and Squarespace can automatically connect with it.
There’s a walkthrough here:
… although note that they start with the most technically complicated bit (Set up domain authentication in Mailchimp)!
If you’d like help getting set-up, then Kayleigh and Lee at https://www.kakaducreative.com/ are fellow VBT members and I am sure would be very happy to have a chat if you would like me to introduce you?
Thanks for the speedy reply!
I did not set up the site originally so I think I need help!
Thanks for the tip – it would be nice if you could connect us.
Thanks so much,
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We use Mailchimp to send out fortnightly newsletters from our vegan charity – these show up in the inboxes of my personal and work emails, but in the spam folder of my actual charity email account, and I suspect go into many other people’s spam folders too. Do you have any idea why that happens and how I stop our emails going into junk folders?